1. Item Processing Time: The processing time for a specific order varies with the product type and stock status. Mostly, processing time can be 1 to 2 working days, except holidays.
2. Package detained or lost: Package was detained or lost for more than 3 weeks, we will re-ship your order or do a full refund.
3. Received a wrong package We check every item twice before we ship out. We strive to delivery top quality goods to all our customers. We will try our very best to resolve any defect issue as quickly as possible but we need you to tell us as soon as you discover the defect so that we work on your issue immediately. Please include as many details as possible about the order and the problem with the goods and we will get an alternative sorted out for you.
4. Missed deliveries: If you are not in to receive the delivery at the time the delivery is attempted, your local sorting office will leave you a card. This will allow you to call them to arrange a redelivery at a more convenient time, or alternatively you can collect it from your local sorting office. Due to security reasons, all items must be signed for and we cannot send items unrecorded.